Over the last 19 years, I have been fortunate enough to work with some of the most talented and professional people in the aviation industry. They come from all ranks such as visionary leaders, office personnel, warehouse staff, and legends in the industry. Through all of the trips to the office, travels to meet with customers, and meetings at conferences, I am never short of awe as to the talent and hard work that people… Read more
From my almost twenty years of experience in publicly traded and private companies, there is one thing I have found in common. Most companies stop hiring around the holidays and it takes them several months to get going after the new year. While most businesses are in the middle of a hiring freeze for the holidays or are ready to close their books for the year, we are in full swing looking forward to making someone’s… Read more
I was just asked an interesting question. Hopefully, after reading below you will decipher what the question was. It was Friday, May 10, 1996, payday. I remember the day vividly. After spending the previous few weekends rummaging through pawn shops for a set of good cheap golf clubs to learn the game, I realized that fate was not on my side. Remember, for all intents and purposes, these were pre-internet shopping days and the thought of buying… Read more
The Disney Company believes customers will tell others about their experiences at the Disney parks when Disney’s “cast members” exceed customer expectations. If Disney only meets expectations, customers will not have a story to tell. So, here I am to tell you about one of my “wow moments” a few years ago at Disney when more than one of their cast members went above and beyond. It was just past midnight, on a warm Sunday,… Read more
The airline and aviation industry is evolving — and rapidly. Far are we from the days of the 8-10 year repetitive cycle that caused sector-wide devastation. If we look back at the last 30 years, the industry down-cycles have been brought forth by events such as regional and global recessions, oil price spikes, terrorism, disease epidemic and of course airline labor issues. Today, I sat through an aviation investment panel with six industry experts and my… Read more
