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How Disney Made My Experience Magical / By Pastor Lopez

How Disney Made My Experience Magical / By Pastor Lopez

The Disney Company believes customers will tell others about their experiences at the Disney parks when Disney’s “cast members” exceed customer expectations. If Disney only meets expectations, customers will not have a story to tell. So, here I am to tell you about one of my “wow moments” a few years ago at Disney when more than one of their cast members went above and beyond. It was just past midnight, on a warm Sunday,… Read more

A Vicious Cycle or No Cycle at All / By Abdol Moabery

A Vicious Cycle or No Cycle at All / By Abdol Moabery

The airline and aviation industry is evolving — and rapidly. Far are we from the days of the 8-10 year repetitive cycle that caused sector-wide devastation. If we look back at the last 30 years, the industry down-cycles have been brought forth by events such as regional and global recessions, oil price spikes, terrorism, disease epidemic and of course airline labor issues. Today, I sat through an aviation investment panel with six industry experts and my… Read more