How Disney Made My Experience Magical / By Pastor Lopez
The Disney Company believes customers will tell others about their experiences at the Disney parks when Disney’s “cast members” exceed customer expectations. If Disney only meets expectations, customers will not have a story to tell. So, here I am to tell you about one of my “wow moments” a few years ago at Disney when more than one of their cast members went above and beyond. It was just past midnight, on a warm Sunday,… Read more